Never miss another booking.
Never chase another follow-up.
Never leave money on the table.
World-class human assistants to handle your communication and scale your business.
We learn your business, needs, and goals.
Your customers, response style, preferences, issues and goals.
We design your coverage.
Tailored solutions to meet your needs. No generic packages here.
CLOSE THE LOOP. STOP THE LEAKS.
Meet the support system you deserve
Dedicated to helping your business be more
In-House Experts
Trained humans. Not AI bots or call centres.
No Lock-In Contracts
Month-to-month. Adjusted based on usage.
How It Works
We assign your expert team.
Pre-vetted. AUS-based. Trained specifically on your business. No AI. No scripts.
We get you onboarded and online.
A simple setup with clear rules, tools connected, and everything aligned from day one.
Support where it matters. Want to find out more?
You Stay in Control
Full visibility, clear rules, and regular reporting.
We take ownership of the customer communication that directly affects your income.
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We capture work you’d otherwise miss
Follow up missed calls and messages
Respond to enquiries while you’re busy
Keep warm leads from going cold
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We bring customers back when they’re most likely to return
Rebooking reminders at the right time
Follow-ups after first jobs or appointments
Lapsed customers gently re-engaged
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We protect your schedule when cancellations happen
Reach out to nearby or flexible customers
Promote newly opened time slots
Create opportunities to fill gaps
You feel the ClosedLoop Comms difference.
Revenue captured. Stress reduced. Time reclaimed.
What the data says about missed opportunities
These aren’t edge cases or bad habits - they’re well-documented revenue-limiting patterns across small businesses.
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Research shows that leads contacted within the first few minutes are dramatically more likely to convert. In some studies, responding within one minute made leads up to 21× more likely to qualify compared with waiting 30+ minutes (LeadHero.ai, 2025).
Customer research shows that 90% of customers expect an immediate response when they contact a business — with many defining “immediate” as within 10 minutes (Help Scout, 2025). For busy operators, consistently meeting that expectation is extremely difficult without support.
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Industry call data indicates that small businesses answer only around 38% of inbound calls, meaning more than 60% go unanswered or to voicemail (411 Locals, 2025).
When a call isn’t answered, many potential customers don’t try again — they simply move on to the next option. Missed calls are one of the most common and costly points of lost work.
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Research shows that approximately 27% of customers say they never receive any follow-up after their first interaction with an SME — even though most customers say they are open to being contacted again (Lifewire, 2024).
Without consistent rebooking prompts or follow-ups, repeat work that would otherwise come back simply never materialises.
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Research shows that poor customer service and experiences could cost Australian businesses up to AU$74 billion in lost revenue annually, as consumers reduce spending or switch to competitors after bad interactions. This highlights how much money can slip away when communication and responsiveness fall short (Qualtrics customer experience research, 2024).
The ClosedLoop Comms Advantage
Cost
Starting from just $129/month, with flexible pricing based on real usage. Designed to be accessible to every business and to return more value than it charges.
People & Interaction Quality
ClosedLoop Comms
Often rely on automation, pooled teams, or external call centres, leading to reduced context, uneven quality and a frustrating customer experience.
Business Fit
Setup is typically based on templates or predefined workflows rather than real discovery, often failing to adapt to different business types and communication styles.
Effort & Management Burden
AI Integration
An AU-based, in-house team trained to handle customer conversations with care, context, and nuance. Every interaction is designed to feel personal, credible, and brand aligned.
Upfront discovery facilitates deep understanding of your business and customers. Team members are carefully matched and trained to operate in line with your style, rules, and preferences.
Clear rules are set upfront, allowing us to operate quietly in the background . You’re involved only at agreed decision points, with proactive growth ideas surfaced for approval.
Other Platforms
Often $1,000–$2,000+/month with rigid pricing and lock-in contracts. Costs rarely flex for smaller businesses and often rise through add-ons or overage fees.
Limited upfront alignment requires owners to regularly check conversations to protect their brand/tone. Identifying gaps, follow-ups, or opportunities is left to the business owner.
AI is used internally to improve efficiency. This allows us to offer an affordable service, without compromising on human, high-quality customer interactions.
Many rely on AI tools as the primary customer interface. Research consistently shows most customers (~80%) still prefer human interaction for nuanced or high-trust conversations.
What about hiring in-house?
ClosedLoop Comms
Live in days, not months
No recruitment, interviews or onboarding cycles
Significantly lower and flexible cost
No salary, super, leave, or downtime. Pricing as low as $129/month that scales to your actual workload
Purpose-built for customer communication
Designed specifically to handle enquiries, follow-ups, and gaps — not a generalist role
No single point of failure
Coverage doesn’t stop if someone is sick, away, or leaves
Professionally trained team
Communication quality, tone, and judgement are trained and continuously refined
Managed for you
No performance management, HR, or supervision required
Clear boundaries, you stay in control
We escalate at agreed decision points — you never lose ownership.
Easy to scale up or down
Support flexes with your business without rehiring or renegotiation
Hiring In-House
Long, uncertain hiring process
Weeks or months to find the right person — with no guarantee of fit.
High fixed cost
Full-time salary plus super, leave, payroll, and overheads (~$60k+ per year)
Single point of failure
Coverage stops when they’re not working
Training requirement
You’re responsible for teaching skills, tone, judgement, and edge case rules
Ongoing management required
Performance, feedback, and quality control sit with you
Hard to scale or unwind
Adding or removing capacity is slow and costly